The internationally recognized market research firm Gartner® has published the first edition of the 2026 Magic Quadrant™ for Customer Service Knowledge Management Systems (CS-KMS). USU is recognized as the only vendor named a Visionary and one of eight vendors worldwide evaluated in this report. The complimentary Gartner Magic Quadrant is available at USU website. According to […]
Read MoreAutor: Firma USU
L’avenir de la supervision IT : vers l’intelligence des services
83 % des entreprises utilisent au moins trois outils de supervision informatique 34 % des entreprises hésitent entre des outils standards de supervision et des plateformes d’observabilité complexes USU vient d’annoncer la publication d’une étude réalisée pour son compte par Forrester Consulting, qui examine les défis auxquels sont confrontées les entreprises dans le domaine de […]
Read MoreUSU Launches Free Trial for IT Asset Management Managed Services
USU announced a new 90-day free trial for its IT Asset Management (ITAM) Managed Services, giving organizations the opportunity to experience expert-led Software Asset Management support at no cost and with no long-term commitment. The new offering is designed for IT leaders, ITAM professionals and license managers seeking to improve software compliance and increase cost […]
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USU Appoints Mirjam Hermann as Chief Marketing Officer
Effective April 1, 2026, USU has appointed Mirjam Hermann as Chief Marketing Officer (CMO). Previously, she served as Vice President Marketing at USU, where she was responsible for the strategic positioning and further development of the brand as well as the expansion of the company’s international market presence. In her new role as CMO, Hermann […]
Read MoreUSU Launches ITAM Workflow Connector for ServiceNow to Streamline License Compliance and Software Requests
USU has launched the USU ITAM Workflow Connector for ServiceNow, a new integration app that connects ServiceNow systems with USU Software Asset Management. The solution enables organizations to access compliance results directly within ServiceNow, automate software request workflows and improve license transparency across their IT environments. The app is certified by ServiceNow and available in […]
Read MoreUSU Named as a Representative Vendor in the 2026 Gartner® Market Guide for Infrastructure Monitoring Tools
The internationally recognized market research firm Gartner® has published the latest Market Guide for Infrastructure Monitoring Tools 2026. USU is listed as a Representative Vendor in the report. USU was first included in this market overview last year. The complimentary Gartner Market Guide is available at USU website. In USU’s view, the latest report highlights the […]
Read MoreUSU Honored for Outstanding Customer Loyalty and Exceptional Customer Service
Strong, long-term customer relationships are a key success factor, especially in dynamic markets. Satisfied customers are the prerequisite for achieving this. Two independent institutes have now confirmed that USU sets the standard in customer loyalty and customer service within the “industry and specialized software providers” segment through their awards. First Place in the Customer Loyalty […]
Read MoreUSU Contributes AI Expertise to New Research Project FENI-X
As part of the research project FENI-X, USU is contributing its AI expertise in the field of IT and service management as an industry partner. The aim of the project is to strengthen the resilience of global production networks through the targeted use of artificial intelligence and to make manufacturing companies more resistant to disruptions […]
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Sven Gerhard Appointed as New Vice President Customer Value at USU
Effective January 1, 2026, Sven Gerhard took on the newly created position of Vice President Customer Value at USU. In this new role, Gerhard is responsible for the strategic development of customer relationships, ensuring long-term customer success and optimizing the customer experience on an international level. By filling this position, USU is consistently taking the […]
Read MoreUSU Listed as a Representative Vendor in the 2026 Gartner® Market Guide for Software Asset Management Tools
USU was recognized as a Representative Vendor in the 2026 Gartner Market Guide for Software Asset Management Tools for the 4th time in a row alongside the most relevant vendors in the Software Asset Management market. The latest Market Guide for Software Asset Management (SAM) Tools provides a detailed overview of the SAM market, including key […]
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