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The challenge in fashion retail

Retailers must bridge the gap between the convenience of online shopping and the in-store experience. Especially in fashion retail, where size and color availability are critical, manual processes and inaccurate stock data carry high risks.

The Click & Collect concept promises to connect both worlds, but operational implementation is complex. Without end-to-end digital processes, cancellations, additional search efforts, and disappointed customers are inevitable.

COSYS: End-to-end solution for Click & Collect

The COSYS Retail Management Software is seamlessly integrated into the inventory management system and serves as the central tool for store employees. As soon as an online order is placed, it is automatically forwarded to the correct store without delay.

Digital process control at a glance

• Simplified item location: Task Management converts online orders into digital pick lists. Employees can instantly see on their mobile devices where each item is located, eliminating unnecessary walking paths.
• Transparency and traceability: Every step (from picking to handover) is documented and digitally traceable.
• Automated customer communication: The Click & Collect software automatically notifies customers via SMS or email as soon as their order is ready for pickup. This reduces inquiries and waiting times at the POS.

Tangible benefits for retailers and customers

• Inventory accuracy > 98%: Continuous digital data capture minimizes discrepancies and increases planning reliability.
• Higher in-store traffic: Click & Collect drives more customers to stores, and many make additional purchases. Employees are relieved of manual tasks and can focus more on personalized service.
• Cost reduction: Eliminating last-mile delivery and digitalizing manual processes significantly reduce operating costs.

Complete package for modern retail

COSYS provides not only software but also hardware and services from a single source.

• Smart Locker integration: Goods can be stored in 24/7 pickup lockers, offering customers flexibility and convenience.
• Managed Services: From ERP integration and system maintenance to providing MDE devices, COSYS ensures a reliable mobile infrastructure.

Strategic competitive advantage

Click & Collect is more than a service: it is a key differentiator in omnichannel retail. The integrated COSYS solutions provide the technological foundation to transform stores into efficient, customer-focused service hubs that reduce costs and enhance the shopping experience.

Find out in a no-obligation consultation how an integrated Click & Collect solution can transform your processes and make your store logistics future-proof.