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“With tim+, we are opening the door to a new type of digital communication in healthcare. The aim is to make collaboration between all stakeholders easier and more trustworthy – tim+ is not just a messenger, but a foundation for modern, networked care,” says Klaus Fetzer, Managing Director responsible for healthcare at Arvato Systems.

The TI messenger is based on a secure, decentralized, and interoperable architecture. Arvato Systems operates tim+ in a state-of-the-art cloud environment in Germany, certified according to the C5 standard. This creates a scalable infrastructure that meets current legal requirements for data protection and information security while also being prepared for future developments.

"tim+ has the potential to improve patient care in the long term. Thanks to its connection to electronic patient records and health insurance apps, documents and messages can also be sent directly to patients. In the future, appointments, video consultations, and care requests can also be securely processed via tim+. Technologically, there are virtually no limits here," adds Isabel Mehlmann, Product Manager at Arvato Systems.

With approval granted, the way is now clear for the next step: Arvato Systems will begin “controlled testing phase” this year together with selected participants from the outpatient and inpatient sectors. Mobile clients, video consultations, chatbots, and integration into primary systems will follow in 2026. Further information can be found at https://www.arvato-systems.com/industries/healthcare-pharma/ti-messenger.

Background: TI Messenger
TI Messengers are part of the telematics infrastructure (TI), the digital backbone of the German healthcare system. They meet the highest standards of data protection and security and enable fast, secure, and standardized communication between all parties involved in the care chain.