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A service plan that focuses on partnership and prevention

The service plan defines a central mission: Krifft & Zipsner Service sees itself as a long-term partner of its customers – with consistent customer focus, highest quality and absolute adherence to deadlines. The goal is to minimise unplanned downtime, increase production reliability and sustainably reduce operating costs.
As outlined in the plan, the focus is therefore on preventive service measures, which the company defines as key to reducing overall system costs.

The term encompasses not only service costs for machines, but also all costs incurred during plant downtimes – such as personnel expenses or machine depreciation.

Clear structure: Three service areas for optimal support

The service plan is divided into three defined service areas:
1. Preventive service
2. Fault service
3. Upgrade service
This structure is also reflected in the central “Service House”, which symbolises the company’s holistic service architecture.

⇒ Preventive service

Goal: Minimising downtime through planned inspections, maintenance, and operator training.
Service packages include, among other things:

• System-Checks
• Spare parts packages on site
• Safety Checks
• Individual maintenance contracts
• Training for operators and maintenance teams

⇒ Fault Service

Goal: Fast response times in the event of unavoidable failures.
The high urgency of unplanned shutdowns is particularly emphasised, as these cause the greatest costs.
Services:

• Remote & Hotline Support
• Spare parts according to K&Z specifications
• On-site service by trained service technicians

⇒ Upgrade Service

Objective: To maintain the value and modernise existing machinery.
The focus is on:

• General overhauls
• System extensions
• Machine relocations
• Pile turner for leasing

These measures enable customers to optimise investments and operate their facilities at a modern standard in the long term.

Global service organisation with clear responsibilities

The service organisation is divided into two main regions:

Service DE (Worldwide except USA, Canada, Mexico)

Led by Tim Greb, the department encompasses Parts Service, Back Office, Service & Maintenance, and Installation & Service.
Location: Steinebach/Sieg – with optimal accessibility via the airports of Frankfurt, Cologne and Düsseldorf.

KnZ Services Inc. (USA, Canada, Mexico)

As the North American partner, led by Axel Conrads, KnZ Services handles sales, project management, service and installation.
Location: Warrenville, Illinois – 30 minutes from Chicago O’Hare International Airport.

Accessibility and service channels

Reliability is important to customers – therefore, Krifft & Zipsner provides extended service hours and multiple contact options.

Europe / World (excluding USA / Canada / Mexico):

• E-Mail: hotline@krifft-zipsner.de
• Telephone: +49 1805 575 201 / +49 2747 9240 399
• Service hours: Mon–Fri 7:00–22:00, Sat 7:00–18:00

USA / Canada / Mexico:

• E-mail: hotline@knz-services.com
• Telephone: +1 770 736 4134 / +1 630 240 2099
• Service hours: identical to the European location

In addition, digital service forms are available for quick processing of inquiries.
There is also an ongoing initiative to extend service hours until the first quarter of 2026.