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• Arvato Systems and Zucchetti bring together e-commerce and point-of-sale expertise for retail companies
• Together, the companies offer customized IT solutions that enable seamless shopping experiences

International IT specialist Arvato Systems and Zucchetti Germany have entered into a retail partnership that seamlessly connects e-commerce and point-of-sale (POS) solutions. This collaboration makes it possible to develop innovative solutions for omnichannel retail of all sizes and to tackle the challenges of Digital Transformation in retail.

By integrating their solutions, the two partners offer tailor-made approaches for retail companies to optimize the customer shopping experience and increase process efficiency. This includes, for example:

• Click & Collect: Order products online and collect them conveniently from your preferred store. This service combines the advantages of online shopping with immediate availability in-store.
• Store and collect: Reserve products online and add additional items in-store. This promotes stationary retail and at the same time offers the opportunity to make spontaneous purchases and extend the shopping experience.
• Buy Online, Return in Store: Returning items purchased online to the store is simple and straightforward. This simplifies the returns process and strengthens customer loyalty.
• Item recognition during self-checkout (SCO): No valid QR code on the product? The AI-based camera solution still recognizes the correct item and price.

"Together with Zucchetti, we offer customized solutions that are perfectly tailored to the requirements of the omnichannel world," explains Axel Mattern, Vice President Business Development at Arvato Systems. "Our partnership combines the e-commerce expertise of Arvato Systems with the POS expertise of Zucchetti – exactly where stores and e-commerce meet. Together, we offer innovative solutions that shape the retail of tomorrow and help our customers achieve their business goals."

"Shopping should be an experience. Together with Arvato Systems, we manage to connect the virtual shopping world with the classic world in the store. This seamless shopping experience helps our retailers to improve their customers‘ shopping experience. We are very pleased about the partnership with Arvato Systems and the resulting symbiosis of in-store POS and e-commerce," emphasizes Nico Karges, Managing Director of Zucchetti Germany.

Successful start to the partnership at EuroCIS 2025

At EuroCIS 2025, the leading trade fair for retail technology in Düsseldorf, the two partners presented their pioneering concepts and solutions together for the second time. At the joint stand, visitors were able to experience first-hand how the seamless integration of e-commerce and point-of-sale (POS) works.

From intelligent product data management and effective omnichannel order management to the connection of an integrated loyalty suite – the retail-specific solutions from Arvato Systems and Zucchetti are setting new standards. Together, the teams impressively demonstrated how the expansion of offline channels with powerful online touchpoints creates real added value for retailers. Inspiring demos and presentations by Lea Horn (Arvato Systems) and Michael Schildhauer (Zucchetti Germany), among others, illustrated how these approaches not only increase customer satisfaction, but also optimize processes and support the achievement of business goals in the long term.

About Zucchetti
With more than 9,000 employees, the Zucchetti Group is one of the most important IT companies in Europe. Zucchetti offers a unique product portfolio, from POS, cashless payment, ERP, HR to access control and more, which enables customers to secure a significant competitive advantage. The software and hardware solutions as well as the innovative services are specially adapted to the needs of companies of various sizes and industries, including hospitality, travel retail, leisure & entertainment, retail and many more. More at www.zucchetti.com/de